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Important Announcement: Ascend Email Set to Transition to Over to MAXIMUS

Email Transition 101 - A Primer on What to Expect During the Switch

We are excited to announce that Ascend will take an important step in the coming weeks, kicking off a transition from our current email addresses to email accounts. This change is scheduled to occur on June 5th.

How Will the Transition Affect Me?
Getting up to speed. There's a few things that you will need update to complete the setup process. Here are three simple steps to get you moving:

1. Create New Account
Starting June 5th, we will have a new secure email solution. You will need to create a new account once you receive a secure email from us.

2. Whitelist MAXIMUS Domain
You will need to add any "" accounts to the Safe Senders List, also called Whitelisting.

- Large entities, please inform your IT administrator.
- Small entities, click here for clear setup instructions.

3. Use New Email Addresses
Begin using the new accounts for each of your Ascend contacts in order to send/receive secure messages and schedule meetings. The email addresses will still receive emails, but those will be forwarded to the addresses.

Ascend has formalized our policy to not change Level I Decisions. Click here for more information.

Over the last year, the PASRR Technical Assistance Center (PTAC) reviewed and provided feedback to each state on their PASRR Level I Screening Tool. In response to PTAC's findings, Ascend has worked with state officials to make small enhancements to strengthen the clinical screening components of your state's Level I Tool. We will be rolling out this enhanced Level I Tool in the coming weeks.

WHAT WON'T CHANGE: Provider workflow will not change.

WHAT WILL CHANGE: The newly enhanced Level I Tool will begin asking Providers to report on substance-related disorders, along with current or past symptoms and behaviors. In addition, you'll be asked to estimate when the most recent symptoms and behaviors, treatment history, and substance abuse occured.

Click here to view instructions for reporting DSM-5 diagnoses to Ascend.

The PASRR and Level of Care training slides from the June 2012 onsite training are now available in the Educational Information section below.

 PASRR Tip of the Month
  • Please double check for accuracy of Social Security Numbers. Inaccuracies impact Nursing Facility payment. If an individual does not have a SSN, please call Ascend at ext. 3388 for assistance.
 Educational Information
 Supervisor Tools
 Evaluator Tools